ThoughtWell
Support
ThoughtWell Support
ThoughtWell is a private reflection app designed to help you slow down, examine a difficult thought, and find a little more clarity.
If something isn’t working as expected, we’d like to help.
Contact ThoughtWell
For app support, bug reports, feedback, or questions.
customersupport@mythoughtwell.com
When reporting a problem, it can help to include your iPhone or iPad model, your iOS version, what you were trying to do, and what happened instead.
Please do not send private reflection text unless you deliberately want to include it in your message.
Your reflections
ThoughtWell does not use an account or ThoughtWell-operated cloud sync.
Your reflections are stored locally on your device. If you are troubleshooting the app, avoid deleting ThoughtWell or erasing its app data unless you understand that doing so may remove locally stored reflections.
You can create a backup of your reflections as a single .thoughtwellbackup file — which ThoughtWell can restore later — or export reflection text as plain text through the system share sheet. Either way, you choose where the file goes.
Privacy
You can read the ThoughtWell Privacy Policy.
Immediate support
Need help right now?
ThoughtWell is a reflection tool. It is not therapy, medical care, or an emergency service.
Inside ThoughtWell
Open Need help now? inside ThoughtWell to find support resources.
United States & Canada
Call or text 988 for suicide and crisis support. If you are in immediate danger, call 911.
Other countries and regions
Find support near you at findahelpline.com, or contact the emergency services available where you are.
About ThoughtWell
App Store purchases
ThoughtWell version 1.0 has no in-app purchases, subscription, or paywall. Everything included in version 1.0 will always remain free, even if optional paid features are added later.